Privacy Policy

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Table of Contents

Who We Are

We are Total Local Online Marketing, a Vancouver-based digital marketing agency & owners of the totallocalonlinemarketing.com website.

What Personal Data We Collect And Why We Collect It

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

Information submitted through the contact forms on our site are sent to our company email, hosted by Gmail. Google adheres to the EU “Privacy Shield” policy and you can find more information about this here.

While we keep these submissions for customer service purposes they are never used for marketing purposes or shared with third parties.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We also use:
  • Google Analytics cookies – these are set for monitoring and tracking visitors behavior on the site
  • WordPress logged-in cookies – these are used by WordPress to authenticate logged-in visitors, password authentication, and user verification
  • WooCommerce cookies – these are used by the WooCommerce plugin to track visitors and their purchased items in the cart
  • W3 Rocket cookies – these are used by the WP Rocket plugin to monitor referrer and user identification for caching purposes

Embedded Content From Other Sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who Do We Share Your Data With

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. However, some data is transferred and/or stored with third-party services we use, like cloud-based services and payment processors. This is done as a way to provide you with a better overall service and user experience.

Here are the services we use to make our own service better for you:
  • Drip – we store our client contact details for newsletters, announcements, and promotional purposes – users can opt-out of these at any time
  • PayPal – we use Paypal as one of our payment processors – During checkout, a client will provide login information and credit card info. This information is processed directly within this gateway payment and we do not save it on our sites
  • Stripe – we use Stripe as one of our payment processors – during checkout, a client will provide credit card info. These are all stored in the Stripe site
  • iThemes – we use iThemes Security Pro which contacts an iThemes.com server to identify IP addresses and ensure attackers are locked out correctly

Who Can See Your Personal Information

If you are not a registered client in our site, there is no personal information we have or can see about you.

If you are a client with an account account, your personal information can be accessed by:
  • Our website administrator
  • Our website host support personnel in the event that they require access to our website

How Long Do We Retain Your Data

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register an account on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

How we Protect Your Data and What Data Breach Produces do we Have in Place

We protect customer data with the following site features:
  • We are entirely using SSL/HTTPS throughout all our sites – this encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization
  • We use a robust security suite to harden our website against intrustion

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.
If you register an account on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

Your Rights Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being currently our customer (i.e. basic account information like an email address).

For these requests, please use this form.
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